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Frequently Asked Questions
- All
- Amenities
- Community
- General Community Information
- Leasing & Application
- Maintenance & Services
- Move-In / Move-Out
- Parking & Access
- Pets
- Rent & Payments
Are amenities open 24/7?
Our Fitness Center is open 24/7; other spaces may have set hours for cleaning and quiet time.
Can I reserve amenity spaces for private use?
Select amenities can be reserved for private events through the management office.
What amenities do you offer?
The Shoreway/Naia Noir offers a resort-style pool, hot tub, fitness studios, spa, sauna, rooftop decks, lounges, and more. Check the Amenities page for property-specific features.
What’s your smoking policy?
Our properties are smoke-free to maintain a healthy and clean environment for everyone.
Do you host resident events?
Yes! Our team regularly plans social gatherings, fitness classes, and local pop-ups so residents can connect and enjoy community living.
What makes this community unique?
Our community combines luxury living with modern convenience, featuring thoughtfully designed residences, curated amenities, and hospitality-driven service for an elevated living experience.
What are your office hours?
Our leasing and management team is available Monday through Friday from 9 a.m.–5 p.m. For maintenance emergencies, we’re available 24/7.
Where are you located, and what’s nearby?
We’re conveniently located near top restaurants, fitness studios, shopping, and green spaces. Many residents love the walkability and easy access to downtown and major highways.
Do you offer flexible lease terms?
Yes. Lease terms typically range from 3–24 months depending on availability and pricing.
What are the income and credit requirements?
Applicants must meet our minimum income requirement and pass a credit and background screening.
How do I apply for an apartment?
Applications can be completed entirely online through our website. Once submitted, our team will process your application and contact you with next steps.
Is renter’s insurance required?
Yes. We require proof of active renter’s insurance prior to move-in and throughout your lease term.
Do you offer package lockers or delivery options?
Yes, we offer secure package lockers or mailrooms with 24/7 access, plus text/email notifications for deliveries.
Non-emergency requests are typically addressed within 48–72 hours. Emergency issues receive immediate attention.
Non-emergency requests are typically addressed within 48–72 hours. Emergency issues receive immediate attention.
How do I submit a maintenance request?
You can easily submit work orders through the resident portal. For emergencies, call our 24-hour maintenance line.
Can I transfer to another unit within the community?
Absolutely. We’re happy to help residents transfer to a different floor plan or sister property, pending availability.
How much notice is required to move out?
We require at least 60 days’ written notice prior to your lease end date.
What should I expect on move-in day?
You’ll receive your keys, access credentials, and a welcome packet with everything you need to settle in. Our team will walk you through key amenities and services.
How do I access the building and amenities?
Residents receive key fobs or mobile access credentials to enter the building, amenities, and garage.
How do guests park?
Guest parking is not available on-site. Visitors are welcome to use nearby neighborhood or street parking, following all posted signage and local regulations.
Is parking available?
Yes, we offer covered garage parking. EV charging is available for an additional monthly fee.
Do you have pet amenities?
Many of our properties feature pet wash stations, green spaces, and access to nearby parks and walking trails.
Are pets allowed?
Yes! We’re a pet-friendly community. Breed restrictions and pet fees apply – please contact us for details.
Are utilities included?
Utilities are billed separately, but we streamline setup through our preferred utility providers.
When is rent due?
Rent is due on the 1st of each month. Late fees may apply after a grace period.
How can I pay rent?
Rent can be paid securely online through our resident portal via bank account or credit card. Auto-pay options are also available.